Delivery

For orders we intend to deliver within seven days of your order. Any intended delivery window (if available) will be confirmed during the checkout process. However, if it is impossible to come to a mutually agreeable delivery arrangement in this time, the actual delivery time may be extended until such arrangement is guaranteed.

We use an independent courier. The courier will only attempt to deliver the product twice, after which we regret that you will be responsible for making your own arrangements with them for delivery. The products will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.

Deliveries must be taken by persons aged 21 or over. Proof of age maybe required on occasions.

Returns & Refunds

We will provide a full refund or replacement for any wines that are faulty except where supplied by an Affiliate Sales Program. This does not affect your statutory rights. We may require faulty bottles to be returned to us. We will arrange this as necessary at your convenience.

Cancellations

You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as the goods are returned in merchantable condition. Please contact the office on 0333 344 8500 for further details

Complaints

In the event of complaint please e-mail sales@impactbrands.co.uk giving as much detail as you can. All complaints will be acknowledged within 72 hours and you can expect a full resolution of your complaint within a further 96 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

For any other questions or queries please get in touch via our contact us page